FAQ

DISPLAY OPTIONS:  Fine Art Print or Canvas Gallery Wrap: Sizes 8X8" - 24x36"


FINE ART PRINT DETAILS: 308gsm or 188gsm

"gsm"= grams per square inch = paper weight.  Standard printer paper is rougly 80gsm.

Whether you purchase fine art photography, prints of original paintings/cyanotypes or prints from your portrait session, my process and quality remains the same.  ALL prints are exclusively created with Hahnemühle Photorag 308gsm (or 188gsm available for portrait session photographs only), smooth, lightly textured matte fine art paper. Hahnemühle describes it best: 
“This white cotton artist’s paper, with its characteristic, wonderfully soft feel, boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth. This paper produces outstanding prints that feature brilliant colours, deep blacks, striking contrasts and perfect reproduction of detail."
Please note that all square print sizes will be cropped to suit best composition for each image.

 
CANVAS GALLERY WRAP / STRETCHED CANVAS DETAILS:
Fine Art Canvas Wraps are printed directly onto museum-quality canvas material using high-quality archival inks. Lustre Laminate is applied to each piece to protect the surface of the print.  

Images are mirror-wrapped around the edges so none of the original artwork is lost to wrapping on the sides. Edges can be left white, include request at checkout "add a note".
Canvas wraps are ready to hang on the wall right out of the box, and can also be displayed propped on a mantle or bookshelf.

CUSTOM SIZING: If you'd like to see any photograph as a custom size, please send me a note and I will create a sample and post it here in my store for you. 


FINE ART SIZE GUIDE: All prints created with white border to allow for matting. 
STANDARD SIZES: (fits standard size frames)
4x6
5x7
8x10
11x14
16x20
24x30

SQUARE  SIZES:
8x8
10x10
12x12
16x16
24x24

FULL-FRAME  SIZES: (not cropped)
8x12
10x15
12x18
16x24
24x36
 

*All prints, except largest size prints are shipped flat in protective boxes or rigid mailing tubes that cannot be bent.

Shipping and Processing
time:
  The time I need to prepare an order for shipping varies by display option.  Canvas gallery wraps/Streched canvas require an additional 5-15 business days.
 


Estimated shipping transit times: (COVID-related delays may apply)

North America and New Zealand: 3-5 business days

Europe: 7-10 business days

Australia and Oceania: 7-10 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and any delays during peak times and per carrier.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

TRACKING and EXPRESS SHIPPING
 I cannot guarantee shipping times.

Within the United States all orders are shipped via USPS Priority Mail with Tracking and Delivery Confirmation or via UPS in the case of large orders. 

International orders shipping from USA are shipped via USPS 1st class international mail, or Priority International depending on the size of the order.

Tracking is available for international orders from USA. Contact me for a quote.

* Please provide a street address, artwork cannot be shipped to PO Boxes.


Returns and Exchanges:  please note that because of the custom nature of  my artwork, all artwork is non-refundable. If, however, your artwork arrives damaged, please notify me as soon as possible (within 7 days) to rectify the issue. 
Ship items back to address provided in their original condition within: 14 days of delivery
I don't accept cancellations, but please contact me if you have any problems with your order.

Privacy policy:
I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)

PRINT FRAMING and MATTING, CANVAS GALLERY WRAP FLOAT FRAMES  I highly encourage framing all your prints, canvas and originals.  Not only do they look incredibly beautiful framed, but it will help to protect your fresh artwork from wear and dust.  I do not currently offer framing from my studio, but I do have a few recommendations!  First, have a good, careful look at your artwork from many angles and in the space where it will be best enjoyed.  You will find it's best space as you watch how at your art looks in the light of your own home or space.  I do not recommend an area with direct sunlight or high humidity.  Now you will be ready to choose a frame and matting to best represent your artwork and space.  I then suggest taking the art to your local framer, because supporting local is so important and often offer high-quality framing.  If local framing is not possible, I recommend shipping your artwork to a framer or ordering a framing and matting kit.  Make this a priority the same week from when your artwork arrives at your home. 

 

CANVAS FLOAT FRAMES are mounted with a space between the frame and the Canvas Wrap, so that your print appears to be floating within the frame.

 

WANT YOUR ARTWORK TO ARRIVE READY-TO-HANG?​

If you would like me to manage the entire process here in New Zealand, I am happy to offer you the choices you see above. 

In USA, similar frame style options and more available, just let me know your style and I'll add options to a custom listing.  Framing and matting will be created as a custom-priced listing.  Upon placing your order, please be sure to"add a note" at checkout with your framing and matting preferences (all matting is white).  

Once the framing/matting listing is paid, your order will begin to process. 

 

I AM ALSO HAPPY TO SHIP ORDERS DIRECTLY TO ANY FRAMER OF YOUR CHOICE.   Once your art has arrived with your framer, please communicate with your framer for further instructions.  Please note, once your artwork arrives to your framer, I cannot be held responsible for any damage with artwork, framing, matting and shipping beyond this point.  SHIPPING ADDRESS OF YOUR FRAMER MUST BE PROVIDED AT CHECKOUT.

 

RECOMMENDED FRAMERS:

In New Zealand:  In Gisborne, New Zealand, I've heard great reviews about the framing from Dom and Dawn at Personality Framers.  I also recommend Framefox: Sustainably-crafted and New Zealand made museum quality wood framing and matting.  Ship your prints directly to Framefox and they will ship it back to you, ready-to-hang. To reduce your art shipping fees:  Framefox will ship your custom-sized framing and matting kit directly to your home.  Quick and simple assembly, only a screwdriver required. 

 

USA: To frame your Fine Art Prints and Canvas in the USA,  I recommend that you check out a local frame shop first, it's always so good to support your local shops!  If that's not an option, I recommend both Framebridge and Simply Framed.  Many artists, whose artwork I adore, work closely with both companies and trust their work.  Framebridge and Simply Framed offers you to choose a frame on their website, send them the artwork, and they mail it back to you complete and ready to hang!
 



SIGNATURE: Only available in Gisborne, New Zealand at this time.
I would be honoured to sign your artwork (at no additional cost) for orders shipping near Wainui, Gisborne New Zealand.  Upon completion of signature, I will personally deliver your finished product to you within 15-20 minutes drive from Wainui, Gisborne.




HOW TO ORDER DURING WEBSITE UPDATES
: Effective from November 2020:

Please bear with me as I update and simplify ALL art pricing on my website to reflect my current offerings while living abroad.  All prints and canvas gallery wraps will continue to be created and shipped from both New Zealand and USA, whichever is nearest the shipping address you provide to me.  Updates apply to ALL print and canvas orders, regardless of shipping address: USA, New Zealand, Canada and Australia.

 During this transition, please place your order in this way
:

  • Place your order for each print or canvas here.  Very important:  Customize this item by adding the Title or File name for each different Title or File name. 


 

Thank you for your patience!

If you have any further questions or comments, send them my way in the chat below right or email me: hello@marylynnburke.com









 

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©2020 Mary Lynn Burke Photography